Terms and conditions
Return/refund policy
Customer service is extremely important to us and we are happy to help with all orders in anyway we can if there's a problem.
Please chose carefully as we do NOT offer a refund for change of mind or a swap once the product has been shipped.
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Refunds/replacements will be offered only if your item is faulty on arrival. A refund request must be sent to thegiftburrow@gmail.com with photo evidence within 7 days of receiving the faulty product. Any request outside of this time frame will be denied.
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If you order does not arrive please contact us directly within 14 days on thegiftburrow@gmail.com so we can resolve the issue.
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We do not offer refunds for sale or clearance items.
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We reserve the right to offer refunds.
Shipping information
/time frame!
The Gift Burrow offers a flat tracked rate of £4.99 for The United Kingdom, We offer a flat rate of £15 for all other European countries.
Once we receive your order it can take between 2-5 working days to be processed depending on the time of year. ie. Holiday periods: Christmas, Easter, Bank holidays, Halloween etc. We aim to ship your order as fast as we can.
Once our courier receives your order they usually deliver within 2-3 working days. If you do require faster delivery and shipping please contact us on thegiftburrow@gmail.com we will always try out best to accommodate.
Please contact us via email including your order number if you have not received your order within a week after receiving our shipping confirmation.